About Us
We are a software development company focused on support application software development, during our interaction with some of the most challenging to please customers we have been able to identify a problem faced by most of startup companies struggling to make a place in the market with minimum resources.
A tool to manage and track customer interaction also having the capability to trigger alerts.
Companies look out for a solution, which can provide them the ability to manage their service-related queries and complaints with a proper ticketing system. Companies are worried about their customers, who are not getting in time support and hampering their day to day-to-day work hence.
Companies are using business process tools from different service providers and integrating them. Using the sales order software, project management solution, accounting and invoicing tool, even email functions for their exclusive complaint management. But they do not get satisfaction and efficient results leading to customer escalations.
Helpdesk ticketing software is the most important tool, which helps service providers, manufacturing companies and customer support operations companies. and support technician teams to capture complaints, manage them and track the status of customer complaints.
Majority of the companies have been implementing small tools to manage their customer complaints, hence unable to have a proper customer experience and review the support team productivity. Any company who wants excellent service to be provided to their loyal customers, TRWIZ ticketing system will help to manage their customer’s complaints, organizing them, assigning to the skilled support executive, who is available to the nearest location of customer with the escalation matrices set, check the status of the tickets and customer satisfaction feedbacks.
Missing out the benefits of customer experience and ticket status
To have the proper helpdesk ticketing software, which helps the companies to streamline their customer support team and their ticket status. Technology these days has been in continuous development, providing by incorporating the latest trends and tools which helps to keep track of the sales, service and operation related activities in one tool. One major benefit for the companies is a ticket management system to manage the customer support team.
Business owners and salespeople try to build good relationships with customers, by providing great products or services – making them apart from other players in the same industry. But extra edge is adding up the good after sales service through the customer support team. Having a customer support team – in house and on field for providing product or service support, will make your customers love the company’s brand.
An online ticketing tool for handling all customer complaints requests. Every industry provides support, when their customer puts in a request and which is registered as a ticket which is assigned to the support team. Managing these tickets, helps everyone to be involved and work collaboratively to resolve the issue.