Intuitive Dashboard
Our Intuitive Dashboard empowers you to create your own highly interactive and graphical dashboard view of key business data, based upon the metrics and KPIs that matter most to you. Unlike traditional Business Intelligence (BI) dashboards, it is intuitive, extremely easy-to-use and highly configurable.
Live Ticket Updates
Real-time Ticket data updates for swift and instantaneous distribution of information as it occurs or is generated, ensuring that users receive the most recent data without delays. This continuous flow of data happens in near-real-time, providing users with near-immediate access to the latest information.
Customizable Ticket Categories
Using our template designer admins can design user-defined data fields which allows companies to store and organize information specific to their business needs and processes. providing flexibility and customization options for businesses to track and manage data that is unique to their business operations.
Advantages of Using TRWIZ Cloud Ticketing System
ISO and ITIL Certified
ISO20000, ISO9001 Certified, ITIL-4 Compliant to ensure that your ticketing application is at par with international standards to assure your customers of your high-quality standard
Cloud Hosted
No investment in local infrastructure setup, no license or compliance issues, always available and accessible from anywhere with an internet connection, with zero maintenance
Customizable
Start with our basic templates and continue to customize as best suited to your line of business and customer requirements. Just drag and drop components and add name fields
Always Secure
No maintenance required, always accessible from any location with and internet connection on secure HTTPS to safe guard your communication and data, build customer confidence
Easy to Use
Simple interface with checkpoints built in to prompt you if you are making any mistakes, not to hamper your efficiency by constant pop ups but self-learning of your requirements
Training And Support
Supported by a large community of users and online resources including knowledge base articles and videos besides the option for email support to ensure customer success
Additional Available Plugins
With an intention to provide you with a complete solution to manage all your IT business related communication and tracking of resources we have a few adding modules available to meet your needs including but not limited to staff roster and attendance, reminder alerts for licenses and contract renewals, customer follow up and meeting scheduler, vendor manger, internal task tracker to keep the team and stakeholders updated on pending project tasks and last but not the least a mid level project management software with all principles of agile, waterfall, ITIL, scrum master and lean six sigma built into one application with the ability to trigger alerts and dashboards for review.
Staff Manager
Use this application to manage rostering and shift schedule including attendance capture for your employees
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Vendor Manager
Keep track of your suppliers with contact details, configure alerts and track orders and payment schedules
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Task Manager
Assign, track and manage tasks within your internal team within defined timelines by setting schedules and task workflows
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Renewal Tracker
Keep track of all your and your customer license renewals with configured alerts to avoid you paying fines and penalties for delay
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Customer Manager
Keep track of all your customer inventory with contract and license renewal alerts and end of warranty product updates
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Project Manager
Schedule and track customer and internal projects in a professional way, maintaining timelines and task ownership visibility
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Contact
We are a customer-oriented company and we love to hear from our customers. Please do get in touch with us by any means convenient to you to help us provide you the customer support you are entitled to being our valued customer .